SHIPPING AND HANDLING - We are experts in the packing and shipping of statuary for their safe arrival. Where ever possible Statue.com, Inc. uses surplus boxes and packing materials to help reduce your overall shipping costs and the burden these products place on our environment. Items are shipped via standard ground UPS and USPS. Shipping prices are subject to change without notice. All products are shipped F.O.B. from our warehouses and are shipped on the behalf of the customer. Orders to Hawaii and Alaska must be shipped by air, so you must pay the actual shipping costs. Any items shipped to P.O. boxes must be sent via USPS.
Any shipping charges incurred due to changes initiated by the customer will be the responsibility of the customer.

DELIVERY TIMES – Most of the items in this catalog are made to order and ship in 3-4 weeks.
RUSH DELIVERIES - For an additional $25 charge and the additional shipping costs, we can ship many items faster, but cannot guarantee the arrival date. We will do our best to get your order to you when you need it, but due to circumstances beyond our control we can offer no guarantee. Don’t think our rush charge is a penalty or revenue gimmick. At Statue.com, rush orders require special personalized handling to coordinate since statues are rarely cast and finished ready to ship. Call for additional information and estimates. We do our best to estimate shipping delivery times, but due to circumstances beyond our control, we cannot guarantee delivery by a specific date.

MONEY BACK GUARANTEE - If within 5 days of receiving your product you are not completely satisfied, call us and we will issue a Return Merchandize Authorization (RMA) number. You can then return the product to us in the same condition we shipped it and we will promptly refund your full purchase price. Shipping, handling and customized merchandise are non-refundable.

We offer a no cost replacement for items that arrive to you damaged or defective. If an item is received damaged, you must notify us within 24 hours of receiving the package so that a claim may be processed. If the box shows significant signs of damage or if you can tell that the product is damaged, please refuse acceptance of this shipment and have the shipping company return the item to sender. Report the damage to the delivery service driver if possible. If you determine that the product has been damaged after the delivery company has left, you must contact us within 24 hours. Please hold the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected.

Each of our items is carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected.