Shipping Policy for Eleganza.com

Effective Date: 5/1/2024

Thank you for shopping at Eleganza.com. Our Shipping Policy provides detailed information about our shipping methods, delivery times, and return procedures. Please review this policy carefully.

1. Shipping Methods and Delivery Times

1.1 Shipping Methods

We offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping, and express shipping. The available shipping options and costs will be displayed at checkout.

1.2 Delivery Times

Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Please note that these are estimated delivery times and actual delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.

2. Order Processing

2.1 Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

2.2 Order Confirmation

After placing your order, you will receive an order confirmation email with details of your purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Shipping Rates

Shipping rates are calculated based on the weight of the items, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

4. International Shipping

We currently offer international shipping to select countries. Please note that international orders may be subject to additional customs duties, taxes, and fees. These charges are the responsibility of the recipient and are not included in the total at checkout.

5. Return and Refund Policy

5.1 Return Window

We accept returns within 14 days of the delivery date. If 14 days have passed since your purchase, we cannot offer a refund or exchange.

5.2 Restocking Fee

A 20% restocking fee will be applied to all returned items that are delivered without damage. This fee will be deducted from your refund.

5.3 Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In the original packaging with all tags and labels attached

5.4 Return Process

To initiate a return, please contact our customer service team at [insert contact email] with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to return your item.

5.5 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5.6 Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Josh@statue.com with your order number and a description of the issue. We will arrange for a replacement or refund as soon as possible.

7. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

• Email: Josh@statue.com
  

Thank you for shopping at Eleganza.com. We are committed to providing you with a seamless and enjoyable shopping experience.